Refund policy
Last updated October 26, 2026
14-day refunds
If you're not happy with a payment, email support@tryencore.dev within 14 days of it. We refund it in full if you haven't made any slideshows with that billing period's credits. Once slideshows have been made, the payment isn't refundable, because each one costs us to generate; if the service didn't work for you, write to us anyway and we'll make it right. Slideshows that fail to generate already return their credit automatically.
How to ask
Email support@tryencore.dev from your account's email address and tell us which payment it's about. We reply within two business days. Approved refunds go back to your original payment method through Paddle, usually within 5–10 business days depending on your bank.
Cancelling
You can cancel at any time from the billing page. Cancelling stops future renewals; your plan and its remaining credits stay active until the end of the period you paid for.
Who processes payments
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries about payments and handles returns, and it appears on your card statement.